Welcome to SparkleGlam Jewelry’s FAQ section! We’re here to answer all your questions about our personalized gifts and jewelry. Our goal is to make your shopping experience as sparkling as our products.
About Our Products
Q: What types of personalization do you offer?
A: We specialize in beautifully engraved jewelry and gifts including watches, bracelets, rings, necklaces, lockets, and more. You can personalize items with names, dates, special messages, or initials to create meaningful keepsakes.
Q: Are your products suitable for special occasions?
A: Absolutely! Our personalized items make perfect gifts for anniversaries, christenings, weddings, birthdays, and other memorable moments. We offer elegant packaging to make your gift presentation extra special.
Q: What materials are used in your jewelry?
A: We use high-quality materials including sterling silver, stainless steel, and premium alloys. Each piece is crafted with care in our Mesa, Arizona workshop to ensure lasting beauty.
Ordering & Account Questions
Q: How do I place an order?
A: Simply browse our collection, select your desired item, choose your personalization options, and proceed to checkout. You’ll need to create an account or check out as a guest.
Q: Can I modify or cancel my order after placing it?
A: Because we begin personalizing items quickly, please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t entered production.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page, and we’ll email you instructions to reset your password. If you need further assistance, our customer service team is happy to help.
Shipping & Delivery
Q: What are your shipping options?
A: We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
– Free Standard Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch
– Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
– Free Standard Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch
Q: Do you ship internationally?
A: Yes! We ship worldwide except to some remote areas and parts of Asia. If your address falls in these restricted areas, our team will notify you promptly.
Q: How can I track my order?
A: Once your personalized item ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep!
Q: How long does processing take before shipment?
A: All orders require 1-2 business days for processing before dispatch, as each item is carefully personalized in our workshop.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is there a minimum order amount?
A: There’s no minimum order amount, but orders of $50 or more qualify for free standard shipping.
Q: Will I be charged customs fees for international orders?
A: Any customs or import duties are the responsibility of the recipient. These fees vary by country and are not included in your order total.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery for non-personalized items in original condition. Due to their custom nature, personalized items can only be returned if they arrive damaged or defective.
Q: How do I initiate a return?
A: Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns you may have.
Q: What if my item arrives damaged?
A: We’re so sorry if this happens! Please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as quickly as possible.
Still have questions? Our customer service team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours. Thank you for choosing SparkleGlam Jewelry for your personalized gift needs!